Jack's Restaurant Reviews

Food was awesome, I picked up a DoorDash but attitude was pathetic. Crestwood LOCATION. They WASNT using team leadership nor treating eachother as coworkers properly. I THINK A NEW TEAM LEAD CREW IS NEEDED or a serious meeting with the females. The Males were just as humbled and nice that was taking the order. The doordash was Morgan G. Nobody was helping the male with a team lead shirt on front line but was rushing him. The African American lady with a top bun tall with a grey team lead shirt on was using irritable profanity in front of elderly people also. Morning shift needs to be improved. THE MEN WERE AWESOME AND FOOD WAS CUSTOMER SURVICE WASNT.

The order wasn't ready and wasn't correct.Service was just bad person behind counter ask someone to help her and didn't get help.Food also cold.

Got to Jacks At 10:00 sat in line for 58 minutes. When I finally got up there I told the lady to tell the manager I had sat there for 58 minutes and I will not be back. This is not the first time I have had to wait but this is the longest.

This location ran horribly by the black lady with dreads in her head… timer not on while chicken cooking staff backed up and she wasn't in site… waited 30mins and no one came to acknowledge me for the order I paid for in drive thru… they forgot about me! This happened 10/2/22 at 6:24pm

The Henderson TN location needs to focus on getting the dinning in customers food order to them as fast as the drive thru. We waited 15 minutes for our dinning in order AFTER paid, while they were making record timing on the drive thru and didn't want to mess the timing up. They said they were on a roll this morning. THE NEW YOUNG ASSIST/ mgr was there and he was focused on the drive thru. He doesn't know how to run a restaurant. He has had time to make it or get out of managing.

By the time I finish this review it's 5:16 still not open this is not the first time. We need another restaurant to open at this cit

The store in Stevenson, Alabama needs a major overhaul! The deep fat fryers NEED TO BE CLEANED, you can smell the old grease upon entering the business and taste it too, Some people have been customers for years and are leaving Jacks and going to McDonald's Burger King! Why not clean the place up and keep your customers?
This is a sad situation that could be fixed easily. Clean that nasty place up!
I don't have any pictures of the deep fat fryers or the food.

I have eaten at Jack's for over 15 years and by FAR this is the worst location I have eaten at! Employees are rude and the food is always OVER cooked or cold! WTF this location JACKS #335 SUCKS $#*!!... and they have only been open a month

The lady taking the order was rude in the drive thru acted like she hated being there. Ordered 2 meals food was horrible and cold, very little fries and fries had no flavor worse experience ever dont reccomend Jack's in Bremen Ga

This place should re-evaluate their customer service because the cashier was friendly and helpful but the lady running for drive thru was talking about it wasn't her fault that the customers were stupid enough to wait for their service in drive thru. The lady in front of me inside was owed change because they didn't have any she had waited 30 min for the African American lady who was a manager with hair braids yelled for everyone to hear that she didn't have time for that. I want my money back and the employees should be terminated due to their lack of care for me and other paying customers.

But the workers, do not care. Love the food but you will have to put up with employees not giving correct orders, especially through the drive-thru, being really short with you and bad attitudes. Maybe one day they will have a better chance at training.

But the workers, do not care. Love the food but you will have to put up with employees not giving correct orders, especially through the drive-thru, being really short with you and bad attitudes. Maybe one day they will have a better chance at training.